Privacy Policy

Last Updated: August 2026

1. Information We Collect

We only collect personal information that is reasonably necessary for our business activities, responding to enquiries, and delivering our services.

The types of personal information we may collect include:

Contact Details: Your name, email address, phone number, and physical or business address.
Enquiry Details: Specific details provided through our website forms regarding your vehicle, modification requirements, fleet size, or service requests.
Vehicle & Commercial Information: Vehicle Identification Numbers (VIN), registration details, and company/organisation information.
Digital & Usage Data: IP address, browser type, device information, pages visited, and how you interact with our website via cookies and analytics.

Note on Payments: We do not collect, process, or store credit card details or financial payment information through our website.

2. How We Collect Personal Information

We collect personal information directly from you in several ways:

Website Forms: When you complete an enquiry, quote request, or contact form on our website (powered by HubSpot).
Direct Communication: When you communicate with us via phone, email, or in person at our workshop.
Service Engagements: When you book a vehicle in for modification, servicing, or inspection.

We may also automatically collect technical data when you visit our website through cookies, web beacons, and analytics tools (e.g., Google Analytics and HubSpot tracking code).

3. Why We Collect and How We Use Your Information

We use your personal information solely for legitimate business purposes directly related to your enquiries and vehicle builds, including:

Responding to your questions, quote requests, and service bookings.
Designing, engineering, and certifying custom vehicle modifications.
Coordinating logistics, factory redirections, and transport compliance documentation.
Processing logbook servicing, lifter maintenance, and Certificates of Inspection (COI).
Communicating important service updates, technical notices, or administrative changes.
Improving our website functionality, customer experience, and online communications.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of Personal Information

We may disclose your personal information to third parties only where necessary to complete your requested service or as required by law. These third parties may include:

Service & Platform Providers: Trusted digital software partners that assist in operating our website and communications, such as HubSpot (our Customer Relationship Management system) and cloud hosting services.
Engineering & Regulatory Authorities: Government bodies such as Queensland Transport & Main Roads (TMR) or independent signatories for transport certification and modification plating.
Logistics & Delivery Partners: Transport companies handling vehicle freight or port redirection.
Legal Requirements: Courts, law enforcement, or regulatory bodies where required or authorised by law.

When we share data with third-party software providers (such as HubSpot), we ensure appropriate security and privacy arrangements are in place to safeguard your data.

5. Third-Party Links & Website Tracking

HubSpot Forms & CRM:

Our website forms are integrated with HubSpot to manage customer enquiries and store contact records securely. The information you submit via these forms is transmitted to and stored on secure HubSpot servers, enabling our workshop team to respond promptly to your requests.

Cookies & Analytics:

Our website uses cookies and similar tracking technologies to analyze traffic, remember user preferences, and optimise your browsing experience.

Google Analytics: Collects anonymised website usage traffic to help us understand visitor behavior.
HubSpot Cookies: Tracks form conversions and page visits to streamline your enquiry journey.

You can disable cookies at any time through your web browser settings; however, doing so may affect certain features or functionality of the website.

6. Data Security and Storage

We take all reasonable steps to safeguard your personal information against loss, misuse, unauthorised access, modification, or disclosure.

Digital Security: Our website uses standard SSL encryption, secure access protocols, and protected database environments.
Physical Security: Paper records and workshop job cards containing personal details are stored securely with physical access restrictions.

When personal information is no longer needed for business or legal compliance purposes, we securely destroy or de-identify the data.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, or to request corrections if you believe the information is inaccurate, incomplete, or out of date.

To request access or update your records, please contact our Privacy Officer using the details provided below. We will respond to your request within a reasonable timeframe.

8. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles or have concerns about how your personal information has been handled, please submit a written complaint to our Privacy Officer.

Please include:

Your full contact details.
A clear explanation of your concern or the nature of the breach.
Any relevant background information.

We will acknowledge receipt of your complaint promptly, investigate the matter thoroughly, and provide a written response regarding the outcome.

9. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to update your preferences, please contact us:

Privacy Officer

Avanco

27 Devlan St, Mansfield QLD 4122

Phone: 1800 282 626
Email: info@avanco.au

10. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changing legal requirements or operational practices. Any updates will be posted directly on this page with an updated “Last Updated” date.